ESMG 4500: Customer Service and Marketing for the Emergency Services

This book provides an overview of the organization and management of a fire department and the relationship of agencies to the fire service.

The first expert and comprehensive analysis of the surprising impact of body-worn cameras. In Cops, Cameras, and Crisis, Michael D. White and Aili Malm provide an up-to-date analysis of this promising technology, evaluating whether it can address today's crisis in police legitimacy.

A City Divided tells the story of the case involving 18-year-old Jordan Miles and three Pittsburgh Police officers. What happened between the police and the teen, and what went wrong? Can the courts respond in a way that finds a just solution? And how can we prevent these tragedies in the future?

Levine and Lum tell the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half-century. Covered in this expanded edition are the post-9/11 efforts of the CRS to prevent violence and hate crimes against those perceived as Middle Eastern. Also discussed are the cross-border Elián González custody dispute and the notable tragedies of Trayvon Martin and Michael Brown, both of which brought police interaction with communities of color back into the spotlight.

A critical look at the realities of community policing in South Los Angeles. This book addresses conflicts between police and communities. The authors depart from traditional conceptions, arguing that community policing, popularized for decades as a racial panacea, is not the solution it seems to be. Drawing on over sixty interviews with officers, residents, and stakeholders in South LA's Lakeside precinct, they show how police tactics amplified, rather than resolved, racial tensions, complicating partnership efforts, crime response and prevention, and accountability.

In Hands Up, Don't Shoot, Jennifer Cobbina draws on in-depth interviews with nearly two hundred residents of Ferguson and Baltimore, conducted within two months of the deaths of Brown and Gray. She examines how protestors in both cities understood their experiences with the police, how those experiences influenced their perceptions of policing, what galvanized Black Lives Matter as a social movement, and how policing tactics during demonstrations influenced subsequent mobilization decisions among protesters.

No Place on the Corner draws on three years of intensive ethnographic fieldwork in the South Bronx before and after the landmark 2013 Floyd v. City of New York decision that ruled that the NYPD's controversial "stop and frisk" policing methods were a violation of rights. Through riveting interviews and with a humane eye, Jan Haldipur shows how a community endured this aggressive policing regime.